In the case of Catalina, the latest macOS version, the operating system doesn’t work on models released before mid-2012 (and Mac Pros before late 2013). Mac Hardware Requirements These Mac models are compatible with macOS Catalina: MacBook (Early 2015 or newer) MacBook Air (Mid 2012 or newer) MacBook Pro (Mid 2012 or newer) Does Catalina work on mid 2012 MacBook Pro? Delete them, then reboot your Mac and try to download macOS Big Sur again. If you’re still having problems downloading macOS Big Sur, try to find the partially-downloaded macOS 11 files and a file named ‘Install macOS 11’ on your hard drive.
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